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Last Updated: April 18, 2025
At www.veltrixfootwear.shop, we prioritize customer satisfaction, and part of that commitment includes offering free shipping on all orders, regardless of size or destination. We strive to ensure your shopping experience is as smooth as possible, from the moment you place your order to the moment it arrives at your doorstep.
We are pleased to offer free shipping on all orders, whether domestic or international. No minimum purchase is required to qualify for this offer.
Free shipping applies to every item in your cart, with no exceptions.
Standard Processing: All orders are typically processed within 1-3 business days (excluding weekends and holidays). During busy periods such as holidays or promotions, there may be slight delays.
Order Confirmation: After placing your order, you will receive a confirmation email with details of your purchase and estimated dispatch time.
While we aim to get your order to you as quickly as possible, delivery times may vary based on your location. The following are estimated delivery times for each region:
| Region | Estimated Delivery Time |
|---|---|
| United States | 3-7 business days |
| Canada | 5-10 business days |
| Europe | 7-12 business days |
| Asia-Pacific | 7-15 business days |
| Other Locations | 10-20 business days |
These are estimates, and delays can occur due to factors such as customs processing, local regulations, or weather conditions.
Customs & Duties: International orders may incur customs duties, taxes, or additional fees depending on your country’s regulations. These fees are the responsibility of the customer.
Shipping Address: Please double-check your shipping address before placing your order. Accurate addresses help prevent shipping delays.
Customs Delays: Occasionally, shipments may be delayed due to customs procedures. Unfortunately, we cannot control these delays, but we will assist you with tracking your order as needed.
Once your order has been shipped, we will send you a tracking number and the relevant carrier details. You can track your package’s status through the carrier’s website.
Real-Time Updates: Our tracking information is updated regularly, so you can monitor the progress of your order.
No Guarantees on Timing: While we provide estimated delivery times, delays may occur, especially during busy periods.
All orders are shipped via reliable and trusted carriers. We offer free shipping on all orders, but expedited shipping options may be available at an additional cost. Please check during checkout if you wish to expedite your shipment.
If your order is returned due to an incorrect or incomplete address, you will be responsible for the additional shipping costs for reshipment. Please ensure that your delivery address is accurate and complete.
We take great care in ensuring your items are packaged securely to prevent damage during transit. Our packaging is eco-friendly, and we strive to minimize our environmental impact while ensuring the safe delivery of your items.
Once your order leaves our warehouse, the responsibility for delivery is with the carrier. However, if there are any issues or concerns regarding the delivery, our customer service team will assist you in resolving them.
This Shipping Policy may be updated from time to time. We encourage you to review this page periodically for any changes. Any changes will be posted here, along with an updated "Last Updated" date.
For more information, feel free to visit our Contact Us page.
We appreciate your business and look forward to delivering your order with free shipping directly to your door! If you have any questions or concerns, don't hesitate to contact us.
